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FAQs

FAQs

 

​We welcome your feedback. Please email ePlanPSOmetro@dplh.wa.gov.au​ if your question is not listed.

 
How does eLodgement work?
ePlan’s eLodgement function is a convenient and secure online service for the lodgement, payment and processing of planning subdivision and amalgamation applications. Applications can be lodged at any time and tracked easily at each stage of the decision-making process.
 
Once you have registered, follow the prompts to the relevant eLodgement application, fill in the form, upload and attach all necessary documentation, select the payment option, and click ‘Submit’. An electronic receipt will be emailed to the applicant.

 
Who can use eLodgement?
Any company or individual wanting to submit a subdivision application (Form 1A) can use eLodgement. A short registration process is required.

 
How do I register for eLodgement?
You can register for eLodgement online at elodgement.planning.wa.gov.au. Select the 'Login' or 'Register' button and the type of registration you require ('individual’ or ‘company') then complete your details and click 'Submit'. For more detailed instructions please refer to the user guide.

 
What information do I need?
An information checklist is available in the user guide to help you gather the required information before starting your application. The system will prompt you for the required information as you move through the lodgement steps.

 
What if I don’t have internet access?
Traditional methods of lodgement are still available. Applications can be posted by mail to: WAPC, Locked Bag 2506, Perth WA 2506, or delivered in person to Level 2, 140 William Street, Perth. (Please note: face-to-face support is available only between 11am and 12 noon, daily).

 
What if I forget my password?
In the eLodgement login box, click ‘Forgot my password’ and follow the prompts. You will be sent an email to reset your password.

 
Who else can use my login?
For individual registrations, only you (the individual) can access your login.
 
For company registrations that require multi-user access, a 'primary’ user is registered and 'additional' users can be added. This allows approved users to lodge applications on behalf of the company, using their own login and password.  

 
Can a representative apply on my behalf?
Yes. If you wish to have either a licensed surveyor, planning consultant, administrator or other representative apply on your behalf, you must provide them with a letter of consent  or you can sign the 'Consent to apply' section on the Form 1A application (section 3) available at https://www.planning.wa.gov.au/Subdivision-forms-and-fees.aspx.  Alternatively, you can access the ‘Sample Letters of Consent’ on eLodgement : https://elodgement.planning.wa.gov.au/Pages/LandownerConsent.aspx

 
Is there a fee?
Yes. Every subdivision application attracts a fee, which can be paid online using the secure easy-pay facility at the end of the submission process. The preferred method of payment is by credit card so that application processing can begin immediately. If you choose to pay by cheque, you will be emailed a remittance advice, which must be attached to the cheque and mailed to the Department of Planning, Lands and Heritage.

 
Can a third party make payment if I use eLodgement to submit my application?
Yes. eLodgement allows applicants to refer payment to a third party (pay by anyone option).

 
How long will it take?
The time taken to complete an application will depend on the complexity of the subdivision. Likewise, the assessment process depends on the number of applications received at any one time. Existing statutory timeframes for assessing an application apply.

 
Can I still submit my subdivision application in person if I visit the front counter outside of the designated hours?
Yes. Your application will be accepted in the same way as postal applications. You will be provided a receipt upon lodgement but face-to-face support for specific queries about your application will not be available outside the designated hours.  Face-to-face support is available only between 11am and 12 noon, daily.

 
What if I submit the incorrect tenure or want to change it?
If you make an error with the subdivision application type, please contact a Planning Support Officer on 6551 8002 immediately to suspend your application. The officer can advise you on the required action based on the stage your application is at.

 
What if I forgot to attach or include relevant information to my application?
If you need to add more information to your application, go to your 'Submitted applications' view, highlight the relevant application and select 'Submit further documentation' in the actions bar above the application list. This will open up an application page for you to complete further information details and upload attachments.

 
Can I change the plan after I have lodged the application?
Yes. If you need to change your proposed subdivision plan you must submit a Form 2A Application together with the amendment plan.  If you lodged your original application online you can also lodge your amendment application online.  Fees do apply and are listed in the guides and fee schedule available online at https://www.planning.wa.gov.au/Subdivision-forms-and-fees.aspx     

 
Can I lodge a strata plan re-subdivision application on the same system?
Yes. You can lodge a re-subdivision of an existing survey strata. However, a Built Strata re-subdivision is required to be lodged directly with the relevant local government.  For further information regarding the process or seeking approval under the Strata Titles Act 1985 please see Planning Bulletin 52/2009.

 
Why have I been asked to provide just one plan?
The proposed subdivision plan must contain all the relevant details for assessment by the WAPC and other relevant authorities.  The WAPC issues a decision on 'the plan of subdivision' which is referred to by all servicing agencies, work contractors and the Department of Planning, Lands and Heritage. The final plan of subdivision issued for endorsement by the WAPC (prior to titles being issued) must reflect the same details as the subdivision plan previously approved by the WAPC. 

 
What if my application is returned or non-compliant?
If your application is deemed not to comply with the submission requirements you will receive an email outlining the reasons and a refund of the application fee will be issued. You will need to amend your application and re-submit it. This can be done by going to the 'Submitted applications' view, highlight the relevant application and select 'copy' in the actions bar above the application list. This will generate all the details, which you can then edit/correct, update any new documents, resend and repay. 

 
Can I track the progress of my application?
Yes. You can track your application by selecting 'Submitted applications' then 'View progress report' in the actions bar.

 
Can I cancel my application if I change my mind?
You can cancel or withdraw your application at any time. This needs to be requested in writing to the WAPC, with the authority by the landowner/s provided. You can submit your cancellation request using the 'Further information' option in the actions bar.  

 
Can I get a refund of the application fee if I cancel?
Application fees for cancelled applications will not be refunded if the application has been referred to external agencies.

 
While submitting an application my session timed out. Is my application saved?
The application is saved as a draft at various stages during the creation process. You can see and edit the draft application in ‘Draft applications’ under ‘My applications’.

 
Can I get a copy of the application details that were submitted?
At the time of submitting the application you are emailed a document containing all the application details you entered. You can also view and print the application by selecting it from ‘Submitted applications’ under ‘My applications’.

 
Can I change my notification email address?
Yes. Log-in and click on the person image next to your name displayed in the top menu bar. Select ‘Edit my profile’ and amend the details at the bottom for the field ‘Notification email address’.

 
What about zoning?
Lodging a subdivision application through ePlan does not impact on the rules for land zoning or the Residential Design Codes (R-Codes). To ensure your application complies please view the Residential Design Codes.

 
Where can I find guidelines on acid sulfate soils?
Information to help applicants respond to questions regarding acid sulfate soils is on the Department of Water and Environmental Regulation website.

 
Where can I find guidelines on contaminated sites?
Information to help applicants respond to questions regarding contaminated sites is on the Department of Water and Environmental Regulation website.

 
Where can I find guidelines on Bushfire Management?
Information to help applicants respond to questions regarding bushfire management is on the Department of Planning, Lands and Heritage website.